GUARANTEE AND RETURNS

You have the right to cancel your purchase if the item you have purchased from us does not meet your expectations. No business is complete until you have received and accepted your being. You'll be completely satisfied, otherwise you will get your money back. If you are not satisfied, you have 14 days from the date you received your item. You have the right to open the packaging to verify that the product is flawless.

The product must, for passing the return, sent back in the same condition and should be returned in their original packaging together with all related manuals and parts. The return will be made in the same shipping container it came in or equivalent such. When you use your right as above, you will receive, upon satisfactory return, refund (excluding the paid cost of return postage) from us within 30 days of our receipt of the goods.


For withdrawal, replacement, return or claim, please fill in The Return Form - click on the image below

Returns Form 

RIGHT TO PURCHASE CANCELLATION AND RETURN OF ITEM(S)

You shall have the right to cancel your purchase if the item you have purchased from us does not fulfil your expectations. No deal will be considered concluded before you have received and approved your item(s). You will receive a refund if you are not totally satisfied. If you are not satisfied, you have the right to cancel your purchase within 14 days as of the date you received your item(s). You have the right to open the packaging to verify that the item(s) are in perfect condition.

In order for a return to be approved, the item(s) must be returned in their original condition and in their original packaging together with all related manuals and parts. The return must be made with the same wrapping as when it was received, or with equivalent wrapping. When using the aforementioned right to cancel a purchase you will, at an approved return, receive a refund (less the cost of return freight) from us within 30 days of us having received the returned item(s).

RIGHT OF EXCHANGE

As customer, you have the right to exchange your item(s) for an equivalent product within 14 days of receipt of the item(s), although the right of exchange shall not apply to sales and special-offer products. In order for a return to be approved, the item(s) must be returned in their original condition and in their original packaging together with all related manuals and parts. The return must be made with the same wrapping as when it was received, or with equivalent wrapping. At exchange of purchased item(s), the cost of return freight will be borne by us.

WHEN RETURNING

SEND TO:

When returning a product to Pjama, please also send the following information with your return:

  • Your order number:
  • Name and contact details:
  • Reason for return:
  • Would you like to change size? What size do you wish?
  • Do you want a refund?

(Please read the information above regarding refund and change)

If you have any questions, please contact us at support@pjama.se